Shipping & Returns FAQs
Help! I entered the wrong address!
Please don't stress!! Send me a message or DM me on insta and I will update it! Unfortunately, once your order has been taken to the post office, it is out of my hands :(
Shipping Rates (all currencies are in AUD)
|
|
Standard (tracked) | Express (tracked) |
| Australia | $9 | $12 |
| Asia | $18 | $33 |
| Canada & USA | $20 | $35 |
| Europe & UK | $24.50 | $39.50 |
| New Zealand | $14.50 | $29.50 |
| Others | $29.50 | $44.50 |
Free Shipping (all currencies are in AUD)
Free Shipping will be available at checkout when requirements are met! No code needed, I have it set up so it automatically applies ^^
| Requirements | |
| Australia | Orders over $75 |
| New Zealand | Orders over $120 |
| Asia, Canada & USA | Orders over $200 |
| Rest of the World | Orders over $250 |
Processing Times
Please check individual listing for the processing times! Usually your order will be shipped up within 3 business days. Custom orders will vary depending on design and if extra materials are needed to be sourced!Delivery Times
In addition to processing times, deliveries within Australia usually takes 2 - 8 working days. For international orders, please check your country here for current delivery times! For any auspost current delays, check here. All orders are sent via Australian Post.
Do you offer local pickups?
Local pickups are currently on pause, it will be available again once I can confirm my schedule for pick up times!
Do you accept returns?
Due to the health and sanitary reasons of the products, I do not accept returns. If you had received the wrong item or your product has arrived damaged, please email me at trucmade@gmail.com within 7 days of receiving your order!
Got any questions that are unanswered? Comment below and I'll do my best to answer them! Your question may help others find what they are looking for! Otherwise, feel free to send me a message and I'll get back to you as soon as I can :)